OpenLine

About Us

I got tired of watching small businesses get left behind.

I started OpenLine because I saw a gap nobody was filling. Small business owners know AI exists. They just don't know what to do with it.

Josh Lavin, Founder of OpenLine

Josh Lavin

Co-founder

Based in Silicon Valley. Obsessed with making AI practical for the businesses that need it most.

My story

It started with conversations. Friends, family, small business owners I knew. I kept hearing the same thing:

"I know ChatGPT is a thing. I can write a poem with it. But what do I actually do with AI in my business?"

That question stuck with me. Because working in tech in Silicon Valley, I saw the answer every day. I saw how companies were using AI to automate workflows, handle customer calls, follow up on leads, and free up hours of manual work. The tools existed. The knowledge existed. But nobody was bringing it to the businesses that needed it most.

Small business owners aren't anti-tech. They're just busy. They're running a plumbing company or a law firm or a dental practice. They don't have time to figure out which of the 10,000 AI tools actually matters for them. They need someone to sit down, understand their business, and build the solution.

That's what OpenLine is. I figure out where AI fits in your business. Then I build it for you. No jargon. No courses. No "here's a tool, good luck." I do the work.

Whether that's a phone system that answers calls while you're on a job site, an automation that follows up on every estimate you send, or a workflow that eliminates hours of manual data entry. If it's eating your time, I can automate it.

I called it OpenLine because that's how I work. My line is always open to my clients. Accessible, collaborative, and in it with you. Not a faceless SaaS company. A real person who cares about getting this right.

How we work

I speak plain English

No jargon. No buzzwords. I explain what I'm building, why it matters, and how it saves you time or money.

I do the work

You don't need to learn new software or watch tutorials. I handle design, build, and ongoing optimization.

I stay in your corner

I don't build it and disappear. I monitor, improve, and make sure your AI keeps working as your business grows.

OpenLine

Let's talk about your business.

30 minutes. No pitch. Just an honest conversation about where AI can help.